Field Service Engineer Job at General Motors (Cathedral City, Palm Springs)

Field Service Engineer

General Motors

Location:
United States , Cathedral City, Palm Springs

Category:
Sales

Contract Type:
Not provided

Salary:

74000.00 - 114800.00 USD / Year

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Job Description:

GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM’s retail and wholesale communities. FSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for GM. The primary FSE objective is to diagnose and direct repairs on California customer vehicles and to reduce vehicle repurchases and warranty expense to GM. FSEs will also evaluate Dealership internal comeback processes, provide Dealership onsite service readiness feedback and support Techline products at GM Dealerships.

Job Responsibility:

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information
Conduct ad-hoc in-Dealership training sessions
Take ownership of Dealer concerns and use effective problem resolution skills
Trouble-shoot Service department IT hardware and Techline tool problems
For dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location
Report on Dealership’s “State of Health” relative to overall service readiness to prevent buybacks
Assist in Dealer Technician recruitment and retention
Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality
Attend to requests from GM wholesale personnel
Provide feedback in the form of Field Product Reports (FPRs)
Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases
Provide warranty waste reduction suggestions

Requirements:

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired
Ability to create and provide specialized training
Excellent communication skills and time management to successfully prioritize and deliver critical services. Self-motivated with a proactive approach to meeting and exceeding customer expectations.

Nice to have:

10 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Familiar with the GM Comeback Process for GM Dealers
Familiar with GM Customer Assistance Operations
Vocational Degree, Technical Degree, Associates Degree or bachelor’s degree
Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.)
Proficient user of Pico Scope
10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position
Computer hardware set-up, internet and wireless communications experience
Certified in the following Automotive Service Excellence (ASE) Tests and re-certification at the required intervals: A1-A9 plus Master Technician certification, T1-T8, plus Master Technician certification, L1, L2 and L3
Knowledge of GM Global Connect Service Applications
Knowledge of GM Service Training College (GM STC) training web site and applications
Extensive knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc.
100% completion of GM Service Training requirements including achieving GM Master Technician in one or more GM STC Training paths
GM World Class Technician credentials
Knowledge of LAN/WAN IT infrastructure

What we offer:

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts
incentive pay program
relocation benefits

Additional Information:

Job Posted:
April 16, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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