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Lam Research Logo Lam Research · IT - Administration

Field Service Engineer

Taiwan, Taichung · Job Posted March 25, 2026
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Job Description

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Job Responsibility

  • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
  • Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions
  • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
  • Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer
  • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
  • Troubleshoot and create customer response action plans to support customer needs
  • Transparently discuss opportunities and challenges with customer to increase trust
  • Provide technical instruction and mentoring for more junior engineers

Requirements

  • Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience
  • or Master’s degree with 3+ years
  • or equivalent work experience
  • Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
  • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
  • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
  • Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed

Nice to have

  • Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
  • Communication skills, both written and verbal, in English
  • Foundational analytical and problem-solving skills
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