Field Service Engineer Jobs

Field Service Engineer

ATS Automation Tooling Systems Inc.

Location:
United States , Parsippany

Category:
IT - Administration

Contract Type:
Not provided

Salary:

38.00 - 48.00 USD / Hour

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Job Description:

As a Field Service Engineer, you will be the face of IWK at customer sites, delivering expert service, installation, commissioning, and troubleshooting of our advanced packaging equipment. Your work ensures optimal equipment performance, minimal downtime, and high customer satisfaction.

Job Responsibility:

Install, start up, maintain, and repair IWK equipment on-site, with full documentation
Diagnose mechanical, electrical, and control system issues
provide detailed service reports and corrective actions
Optimize equipment performance through fine-tuning and process adjustments
Collaborate with engineering teams to share field data and drive product improvements
Serve as the primary technical representative, maintaining professional communication and customer relationships
Investigate complaints, identify root causes, and recommend solutions
Train customers on equipment operation, preventive maintenance, and troubleshooting
Plan and execute daily work schedules efficiently

Requirements:

Associate’s degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred
Minimum 5 years of hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment
Military veterans with equivalent technical training and field experience are strongly encouraged to apply
Proven expertise in servicing automated equipment (mechanical, electrical, controls)
Experience with Schneider Electric control systems and function block programming is highly desirable
Basic understanding of PLC logic and HMI interfaces
Ability to read electrical schematics, mechanical drawings, and pneumatic diagrams
Familiarity with remote troubleshooting tools (e.g., TeamViewer, NetSupport Manager)
Strong English communication skills (written and verbal)
Proficient in Microsoft Office Suite
Comfortable working remotely via VPN, intranet, and cloud-based tools
Excellent interpersonal skills and customer-focused mindset
Ability to work independently and manage multiple assignments
Valid passport and driver’s license required
Willing and able to travel up to 80%, including international assignments

Nice to have:

Experience with Schneider Electric control systems and function block programming is highly desirable

What we offer:

Work with cutting-edge technology in a global organization
Be part of a team that values innovation, precision, and customer satisfaction
Opportunities for international travel and professional growth
Competitive compensation and benefits

Additional Information:

Job Posted:
December 22, 2025

Employment Type:

Fulltime

Work Type:

Remote work

ATS Automation Tooling Systems Inc. - All Job Offers

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