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The sector of Customer Support (CS) in HMI is responsible for the maintenance, repair and continuous improvement of HMI systems at customer locations, as well as transferring. This position is suitable for people who want to work as filed support engineer with using Japanese / English.
Job Responsibility:
Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Installation
Knowledge build-up and transfer
Coaching
Continuous improvement
Coordination and customer interaction
Scheduled service activities
Requirements:
Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)
Minimum 2 years experience as service maintenance engineer for electrical/mechanical products/machine/process
Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above
Native level Japanese skill is required
Fundamental English skill is preferred (around TOEIC 500).If not, motivation to learn English and increase TOEIC score in first year on the job is required
Self-motivated and flexibility
Pragmatic attitude, motivated, pro-active, self-driven and flexible
High sense of responsibility and devotion
Good team player who is committed to the success of ASML
Strong analytical ability and focus on problem solving
Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs