Field Service Engineer Job at ASML (Kumamoto)

Field Service Engineer

ASML

Location:
Japan , Kumamoto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Field Service Engineer (FSE) of ASML Semiconductor equipment (Lithography), You will support the customer with operational equipment support, performance monitoring, mechanical/pneumatics/electrical/optical repairs/servicing, and maintenance. In case complicated issue happen, need escalate to upper line to get suitable help in proper timing to secure committed performance to customer. FSE need to be onsite support by 24hx7days coverage. To do it, we should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment and can work shift working (12 hours Day/Night by 3days work/3days off rotation).

Job Responsibility:

Analyze applicability, accuracy, and adherence to design specifications
Evaluate and diagnose problems and make appropriate repairs
Collaborate with co-workers and customers in isolating and solving problems
Answer customer questions and assist customers in a professional manner
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
Provide appropriate support and assistance to less experienced ASML or local personnel
Perform complex adjustments, perform upgrades, diagnose, and solve problems with limited support
Take lead to maintain the local SOP/SPS/BKM WOW in Fab Team
Support customer with operational equipment support, performance monitoring, mechanical/pneumatics/electrical/optical repairs/servicing, and maintenance
Escalate complicated issues to upper line
Be onsite support by 24hx7days coverage
Spend more than 50% of time inside the clean room
Work shift working (12 hours Day/Night by 3days work/3days off rotation)

Requirements:

0-1 year, 2-3 years work experience
Educational background in Physics, Mechanical Engineering, or Electrical Engineering
Excellent English language skills (TOEIC Score >550 points)
Mandarin or Japanese language skills are welcome
Initiative-taking and flexibility
Ability to work according to a strict set of procedures within provided timelines
Strong customer focus and commitment to customer satisfaction
Strong analytical ability and focus on problem solving
Working experience in tsmc Fab is welcome
Must be legally authorized to access controlled technology as defined in the United States Export Administration Regulations

Nice to have:

Can speak Mandarin or/and Japanese
Working experience in tsmc Fab

What we offer:

Determined contribution pension (company contributes 8% of monthly base salary)
Employee stock purchase plan (with 20% premium after 1-year holding)
Flexible benefits (annual points for travel, restaurants, daily necessities)
Meal allowance
Cold region allowance
Relocation support (housing search, moving costs, contract fees)
Career support (training, internal mentor system, internal recruitment system)
Health support (annual health check, stress check, 24/7 employee consultation window)
Insurance coverage (group accident, group term life, group long-term disability)
Leave system (special leave, celebratory/condolence leave)
Flexible working hours system (no core time for some positions)
Telecommuting system (for eligible positions)
Childcare/nursing care support (maternity/paternity leave, childcare leave, nursing care leave)

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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