Field Service Engineer

• Customer complaints and satisfaction
• Control, manage and grow total company after sales business
• Increase Parts, Lubes and Service business
• Increase customer service levels
• Ensure compliance
• Organizes work by reviewing daily requirements, checking, and gathering supplies
• Completes vehicle service requirements
• Observing and reporting requirements to Dealer person on parts requirements/warranty issues/ replacement by original parts
• Manage Dealer Service and Asist them on product concerns and parts problems
• Check Tractors for any concerns/suggestions, road test, and components using testing devices to diagnose the problem in the vehicle
• Helping dealers to diagnose the technical concerns reported at the dealership
• Develop the Dealers manpower and trained them time to time based on products
• Escalating the Technical Concerns to HO with analysis Reports
• Ensure you improve the PDIs & Installations at the dealerships
• Ensure the quality Service at the dealership to adopt the CNH Process
• Increase the Tractor Reporting at the dealerships through network & Service activities
• Increase the Job cards and quality of Job cards at the dealerships
• Ensure to have the availability of the genuine parts and Lubes at the dealerships
• Achieve the assigned Parts and Lubes Target
• Ensure the warranty management & coupon utilizations at the dealerships

• 8-10 Years’ experience in tractor or earth-moving equipment industry
• Knowledge of service procedures, field failures and product enhancement cycle
• Complete knowledge of Tractor Maintenance
• Lifting tackles, Hydraulics & Pneumatics knowledge
• Problem Solving
• Self-Motivated
• Judgment
• Results Oriented
• Quality Focus Productivity
• Good knowledge of all aspects of Safety Management

BE / Diploma in Mech. /Automobile Engineering

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off