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Alter Domus Logo Alter Domus · IT - Administration

Field Service Engineer

Philippines, City of Taguig · Job Posted May 28, 2026
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Job Responsibility

  • Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes
  • Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations
  • Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment
  • Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption
  • Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required
  • Conduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures
  • Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner
  • Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle
  • Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair
  • Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes
  • Act as on-site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally
  • Availability to support activities outside standard business hours, including weekends, may be required with prior notice

Requirements

  • Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context
  • Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot
  • Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals
  • Basic awareness of asset management principles, inventory processes and data protection requirements
  • Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent
  • Ability to follow documented procedures accurately and update records consistently
  • Strong communication skills with professional, user-facing manner and a customer-first approach
  • Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively
  • Compliance with safety protocols and quality standards is always expected

Nice to have

  • ITIL Foundation, CompTIA A+, Microsoft Fundamentals or equivalent vendor hardware certification
  • Experience supporting Mac OS environments
  • Knowledge of the local language of the assigned site is an advantage and may be required depending on location

What we offer

  • Industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
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