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As our Field Service Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.
Job Responsibility:
Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Analyze applicability, accuracy and adherence to design specifications
Evaluate and diagnose problems and make appropriate repairs, escalating when necessary
Answer customer questions and assist customers in a professional manner
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
Prepare written technical reports on an independent basis
Provide appropriate support and assistance to less experienced ASML personnel as necessary
Requirements:
Bachelor’s degree or equivalent combination of education, skills and experience
0-1 years of work experience
Ability to fluently speak, read, and write in English
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads
Work independently or as part of a team and follow through on assignments with minimal supervision
Clear and effective communication skills
Ability to establish and maintain cooperative working relationships with co-workers and customer
Work according to a strict set of procedures within the provided timelines
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software
Must be work authorized in the United States without the need for employer sponsorship
Willingness to continue learning and growing in a professional environment
What we offer:
Medical, dental, vision, and basic life insurance
Participation in the Company’s 401k plan
Eight (8) hours of vacation leave every month
(13) paid holidays throughout the calendar year
15% pay difference for night shift required every 3 months