This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
To raise and drive resolution of product issues being experienced by customers. Guide, setup and implement training of dealers & customers with the objective of building up of high customer satisfaction and creating dealer capability within After sales strategy formulations and adherence to CNH guidelines. Overall monitoring, adherence & control of all crop solutions related after sales plans for revenue.
Job Responsibility:
Customer complaints and satisfaction
control, manage and grow total company after sales business
increase Parts, Lubes and Service business
increase customer service levels
ensure compliance
organize work by reviewing daily requirements, checking, and gathering supplies
complete vehicle service requirements
observe and report requirements to Dealer person on parts requirements/warranty issues/ replacement by original parts
manage Dealer Service and assist them on product concerns and parts problems
check Tractors for any concerns/suggestions, road test, and components using testing devices to diagnose the problem
help dealers to diagnose the technical concerns reported at the dealership
develop the Dealers manpower and train them
escalate Technical Concerns to HO with analysis Reports
improve the PDIs & Installations at the dealerships
ensure quality Service at the dealership
increase the Tractor Reporting at the dealerships through network & Service activities
increase the Job cards and quality of Job cards
ensure availability of genuine parts and Lubes at the dealerships
achieve assigned Parts and Lubes Target
ensure warranty management & coupon utilizations at the dealerships
Requirements:
8 to 10 Years experience
BE / Diploma in Mech. /Automobile Engineering
What we offer:
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off