Field Service Engineer Job at STERIS (Hanoi)

Field Service Engineer

STERIS

Location:
Vietnam , Hanoi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Field Service Engineer, you will provide technical assistance and service education in native language on various mechanical, electro-mechanical, electronics & multi-networking solution-based equipment to all appointed STERIS dealers in Vietnam. You will conduct market research on standard of equipment requirement in the country and interact with appointed service dealers on a daily basis. Also, you will conduct educational level 1 service trainings in native language for all STERIS Healthcare products when required and drive Vietnam service revenue & spare parts inventory.

Job Responsibility:

Perform Pre/Installation, Preventive Corrective Maintenance, Servicing and IQOQ as required on STERIS and related Equipment
Assisting appointed Vietnam service dealers by providing service calls, warranty calls, field upgrade programs, service troubleshooting onsite & offsite, recommended repairs, modification and refurbished standard and special purpose equipment system
Promote and Implement Regular Preventive Maintenance and Preventive Maintenance Parts Replacement for All STERIS and related Equipment according to Factory Standard
Conduct Dealer Service Training and End User training in native language when required
Provide Technical Support to Vietnam sales & service dealers through email, telephone and on-site support when required
Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion
Develop and maintain effective, communicative relationships with appointed sales & service dealers, managers, support functions
Respond to routine customer and sales questions regarding equipment operation and performance
Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols
Team collaboration
Build up Equipment specification in native language
Monthly collect cycles data for VPRO & washers
Cooperate with Consumables team to increase the usage of dedicated & non-dedicated chemistry

Requirements:

Bachelor’s Degree in Engineering
Minimum 3 years in medical industry field service, experience in CSSD, OR & Endo is preferred
Minimum 2 years’ experience working with dealers and 1 year of project management experience
Diagnostic and troubleshooting skills to find, rectify, and anticipate defects in equipment
Fluent in English (speaking, listening, reading & writing)
Able to work with ambiguity
Able to work around problems to achieve the best possible outcome
Able to communicate technical matters/issues to STERIS regional level and work with all levels of technical and non-technical personnel in the hospitals
Able to resolve problems quickly and efficiently, with the help of others if necessary
May be required to work unsocial hours in order to complete a job, or to travel for work when required

Additional Information:

Job Posted:
January 30, 2026

Work Type:

On-site work

STERIS - All Job Offers

Job Link Share: