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The primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.
Job Responsibility:
Identify and report technical issues related to service faults
Resolve technical problems and customer requests promptly and professionally
Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance
Promote Vodafone products and services to enhance the overall customer experience
Requirements:
Degree or Certification from a Technological Institute or relevant technical school
Good command of Greek and English (both spoken and written)
Good knowledge of MS Office tools (Excel, Word, etc.)
Nice to have:
Experience in a technical support department
Previous experience as a Field Technician
Understanding of xDSL technologies (POTS/VoIP)
What we offer:
Competitive compensation
Performance-based bonus, linked to productivity and customer evaluations
Company car with a monthly fuel allowance (also for personal use)