Field Service Engineer Jobs

Cyngn

Location:
United States, Mountain View

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

90000.00 - 108000.00 USD / Year

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Job Description:

As Cyngn scales its production deployments of Autonomous Mobile Robots (AMRs), we are seeking a highly capable Field Services Engineer to join our growing team. This role is essential to the success of our customer deployment production operations and requires both technical skill and field service acumen. Based in Mountain View, CA, this role involves frequent travel to customer sites to support, maintain, and troubleshoot our deployed robotic systems. This position bridges hands-on hardware interaction, field maintenance, software updates, and close collaboration with engineering and operations teams. You will be a key player in keeping our production systems running smoothly in real-world customer environments.

Job Responsibility:

Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems
Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime
Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field
Replace and configure hardware components, sensors, and subsystems as needed
Execute configuration and parameter changes, including network and system settings on deployed robots
Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction
Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format
Support initial site bring-up and commissioning efforts for new deployments
Assist with documentation development and service procedure refinement
Support weekend and after-hours troubleshooting on an on-call rotation basis

Requirements:

2+ years in a technical field service, robotics, or hardware support role
Ability and willingness to travel regularly (30–50% anticipated)
Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting
Strong hands-on skills with mechanical/electrical components and system-level debugging
Excellent communication and customer service skills
Ability to lift up to 80 lbs and work in industrial or warehouse environments
Capable of interpreting schematics, wiring diagrams, and engineering documentation

Nice to have:

Experience working with autonomous systems, mobile robots, or industrial automation platforms
Familiarity with Python, ROS, or other scripting and robotics platforms
Experience working in production environments with safety and compliance standards
Experience configuring WiFi, networking parameters, or embedded systems
Familiarity with tools such as Jira, Confluence, or remote monitoring dashboards

What we offer:

Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
Company 401(k)
Commuter Benefits
Flexible vacation policy
Remote or hybrid work opportunities
Sabbatical leave opportunity after 5 years with the company
Paid Parental Leave
Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
Monthly meal and tech allowances for remote employees

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Service Engineer