Field Service Engineer Jobs

Field Service Engineer

Wallace Hind

Location:
United Kingdom , North-West

Category:
IT - Administration

Contract Type:
Not provided

Salary:

52000.00 - 56000.00 GBP / Year

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Job Description:

You will be our main Field Service Engineer for the Liverpool area, responsible for customers in Liverpool and share responsibility of customer in Stockport. Frequent travel outside of this area will also be required from time to time, occasionally spending time away (one night away per week on average). We will train you extensively from Day 1, on our products, systems, IT, procedures, applications, and customers. This is an on-site role, immersing yourself with key customers, their visions, needs and aspirations.

Job Responsibility:

Become the service subject Matter Expert for our customers
Perform remote support and diagnostics
Manage the escalation flow to ensure timely customer follow-up until issue is resolved
Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete
Identify / forecast spare parts requirements
Utilise D365 Service Reports, RMAs & monthly KPI reports
Handle all service calls timely and professionally
Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction
Provide 24/7 remote and on-site service on a rotating model

Requirements:

Technical background (electrical, mechanical, IT) within complex machinery in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar)
Either a technical Degree, HNC, HND, or time-served professional experience equivalent
Strong customer-centric / customer-facing pedigree
Creative problem-solving mindset
Experience of Microsoft 365 or equivalent, Active directory, and SQL databases
Experience of IP addressing, Remote Desktop Protocols, & Driver Support
Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading
Capability of working reliably / resiliently
This job requires exerting up to 50 pounds of force occasionally

What we offer:

Monthly £150 On-Call Allowance + £120 for additional call out
Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%)
Performance Bonus
25 Days Annual Holiday (Plus Statutory Days)
Group Income Protection Scheme
Private Health care including Optical & Dental
Life Assurance etc.

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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