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As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Operating Tables / Safe Patient handling equipment) you will cover several accounts based in within the M25.
Job Responsibility
Install, service, repair and maintain products, distributed by Baxter/Hillrom
Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units)
Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day)
Responsible for maintaining and documenting the assigned calibration equipment
Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions
Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development
Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group
Provide technical feedback into contracts & tender submissions
Review critical metrics regularly and adapt the working practices to ensure service level is maximised
Requirements
Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous
Strong attention to detail
Strong verbal and written communication skills
Good organisation and prioritisation skills
Good proficiency in Microsoft Office (including Outlook, Excel)
Good technical problem solving skills
In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
Demonstrable experience in meeting business critical timeframes and deadlines
Successful experience in managing and engaging with customers
Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous
Participating in 24 hr on-call (where required)
Lone-working
Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence
Nice to have
Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical)
Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards