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Baxter Logo Baxter · IT - Administration

Field Service Engineer South

United Kingdom, Newbury · Job Posted May 30, 2026
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Job Description

As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Operating Tables / Safe Patient handling equipment) you will cover several accounts based in within the M25.

Job Responsibility

  • Install, service, repair and maintain products, distributed by Baxter/Hillrom
  • Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units)
  • Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day)
  • Responsible for maintaining and documenting the assigned calibration equipment
  • Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions
  • Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development
  • Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group
  • Provide technical feedback into contracts & tender submissions
  • Review critical metrics regularly and adapt the working practices to ensure service level is maximised

Requirements

  • Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Good organisation and prioritisation skills
  • Good proficiency in Microsoft Office (including Outlook, Excel)
  • Good technical problem solving skills
  • In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
  • Demonstrable experience in meeting business critical timeframes and deadlines
  • Successful experience in managing and engaging with customers
  • Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous
  • Participating in 24 hr on-call (where required)
  • Lone-working
  • Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence

Nice to have

  • Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical)
  • Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards

What we offer

  • Competitive total compensation package
  • Professional development opportunities
  • High importance is placed on work-life balance
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