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Field Service Engineer - Samsung DUV

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ASML

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As our Field Service Engineer (FSE), you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

Job Responsibility:

  • Ensure a Safe environment at any time while performing any service action
  • Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
  • Analyze applicability, accuracy and adherence to design specifications
  • Evaluate and diagnose problems and make appropriate repairs
  • Expediently escalate issues to supporting resources when necessary
  • Work with co-workers, customer & field support in isolating and solving problems
  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
  • Train customers in use and routine maintenance of equipment
  • Answer customer questions and assist customers in a professional manner
  • Act as a resource for users on routine malfunctions
  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
  • Prepare written technical reports on an independent basis
  • Provide appropriate support and assistance to less experienced ASML personnel as necessary

Requirements:

  • BS degree in an Engineering field or equivalent combination of education, skills and experience
  • Must have 1+ years of relevant work experience in engineering (Field Service Engineer 2)
  • Must have 3+ years of relevant work experience in engineering (Field Service Engineer 3)
  • Must have 7+ years of relevant work experience in engineering (Senior Field Service Engineer 1)
  • Can observe and respond to people and situations and interact with others
  • Can learn and apply new information or skills
  • Must be able to read and interpret data, information, and documents
  • Strong customer focus and commitment to customer satisfaction
  • Ability to complete assignments with attention to detail and high degree of accuracy
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
  • Result driven-demonstrate ownership and accountability
  • Identifies bottlenecks and drives improvements
  • Work independently or as part of a team and follow through on assignments with minimal supervision
  • Demonstrate open, clear, concise and professional communication
  • Ability to establish and maintain cooperative working relationships
  • Work according to a strict set of procedures within the provided timelines
  • This position requires access to controlled technology
  • Qualified candidates must be legally authorized to access such controlled technology prior to beginning work

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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