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The Field Service Engineer (FSE) will provide remote and on-site reactive service for BD Pyxis automated dispensing systems & PARATA technologies located within hospitals, nursing homes and other healthcare facilities. The FSE will service primarily hardware and software system components located in U.S. Department of Defense sites (DOD).
Job Responsibility:
Provide remote and on-site reactive service for BD Pyxis automated dispensing systems & PARATA technologies
Participate in the installation and upgrades of these systems
Secondarily execute a preventative maintenance program
Participate in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems & PARATA technologies
Travel across all DOD accounts in Europe, meetings, conferences, and training courses as required including overnights
Requirements:
Must be a US Citizen with US Passport
Must possess ability to obtain US DOD clearance and obtain CAC
Excellent customer and interpersonal skills at all levels
Demonstrable analytical and problem-solving skills are essential
Well organized, process oriented and diligent with an eye for detail and quality
Working knowledge of PC hardware, windows operating systems and basic networking
Flexible & adaptable with capability and willingness to embrace change
Excellent presentation and communication
English should be mother language, additional language welcome
Good skills in MS Office
Driver License
Nice to have:
Military (DOD) Field experience supporting medical or automation equipment in a healthcare setting a plus