Field Service Engineer, Life Science Job at BD (Singapore)

Field Service Engineer

You will be our main Field Service Engineer for the Liverpool area, responsible ...

Location

United Kingdom , North-West

Salary:

52000.00 - 56000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Technical background (electrical, mechanical, IT) within complex machinery in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar)
Either a technical Degree, HNC, HND, or time-served professional experience equivalent
Strong customer-centric / customer-facing pedigree
Creative problem-solving mindset
Experience of Microsoft 365 or equivalent, Active directory, and SQL databases
Experience of IP addressing, Remote Desktop Protocols, & Driver Support
Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading
Capability of working reliably / resiliently
This job requires exerting up to 50 pounds of force occasionally

Job Responsibility

Become the service subject Matter Expert for our customers
Perform remote support and diagnostics
Manage the escalation flow to ensure timely customer follow-up until issue is resolved
Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete
Identify / forecast spare parts requirements
Utilise D365 Service Reports, RMAs & monthly KPI reports
Handle all service calls timely and professionally
Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction
Provide 24/7 remote and on-site service on a rotating model

What we offer

Monthly £150 On-Call Allowance + £120 for additional call out
Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%)
Performance Bonus
25 Days Annual Holiday (Plus Statutory Days)
Group Income Protection Scheme
Private Health care including Optical & Dental
Life Assurance etc.

Fulltime

Field Service Supervisor

Are you a strong technical leader who thrives in a fast-paced, customer-focused ...

Location

United States , Rolling Meadows; Chicago

Salary:

43.00 - 50.00 USD / Hour

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Degree or diploma in technology, engineering, or a related field
leadership or project management experience is a plus
10+ years of experience in service or project management within the automation industry
In-depth knowledge of automation systems, including pneumatic, hydraulic, mechanical, and electrical components
Strong troubleshooting background with automation systems
Proficiency in lean manufacturing concepts and continuous improvement processes
Skilled communicator with excellent interpersonal, time-management, and problem-solving abilities
Familiar with Microsoft Office and digital tools for scheduling, reporting, and documentation
Able to travel and hold a valid passport
Must be able to work in a hands-on, physical environment including lifting and extended standing when needed

Job Responsibility

Lead and supervise field service technicians to meet project timelines, budget targets, and utilization goals
Manage resource scheduling and coordinate with engineering and service project managers to ensure technicians are prepared and effective
Collaborate with cross-functional teams to deliver exceptional service experiences and maximize first-time fix rates
Respond to customer escalations and drive problem-solving and improvement initiatives
Support remote customer service operations, including on-call programs and follow-up activities
Drive proactive service solutions and resource utilization across internal teams, contractors, and third parties
Develop and manage service documentation aligned with ISO standards
participate in audits and maintain compliance
Coach, mentor, and support your team’s professional development and performance
Track and report on KPIs regularly to help meet departmental goals

What we offer

Overtime pay eligibility
paid time off (PTO)
employee incentive bonus program
comprehensive benefits (including health, dental vision and employee assistance program)
Work in a fully climate-controlled environment
wellness reimbursement
tuition reimbursement
annual paid volunteer day off
401K with employer match
optional employee share purchase program

Fulltime

Field Service Technician - Mechanical

The Field Service Technician - Mechanical repairs and services equipment and mac...

Location

United States , Rolling Meadows; Chicago

Salary:

32.00 - 40.00 USD / Hour

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

A high school or GED diploma and or TMA (Tooling & Manufacturing Association) or tool and die training
Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment
Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices
Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions
Must have experience in dealing with customers to resolve problems
The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential
Proficient with Microsoft Word and Excel
Must have the ability to gain knowledge to readily determine parts of an assembly
Requires excellent interpersonal and communication skills
The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor

Job Responsibility

Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility
Resolve service requirements over the phone if possible
Work with suppliers to resolve technical issues at customer sites
Travel to both domestic and international customer locations
Make recommendations to customers for items that require repair/replacement
Follow customer’s plant and safety regulations while at their facility
Complete and submit detailed service and expense reports in a timely manner
Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls
Facilitate warranty/non-warranty claims with the customer
Responsible for keeping up with current ATS products and equipment

What we offer

Overtime pay eligibility
Paid time off (PTO)
Employee incentive bonus program
Comprehensive benefits (including health, dental vision and employee assistance program)
Work in a fully climate-controlled environment
Wellness reimbursement
Tuition reimbursement
Annual paid volunteer day off
401K with employer match
Optional employee share purchase program

Fulltime

Service Controls Engineer

The Service Controls Engineer III conceptualizes, develops and programs retrofit...

Location

United States , Rolling Meadows; Chicago

Salary:

95000.00 - 115000.00 USD / Year

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelors in electrical engineering, engineering related field or equivalent experience
Six (6) + years of automation experience
Proficiency in Allen Bradley programmable logic controller’s (PLC), human-machine interface’s (HMI), servo control, and electrical design
Computers, including programs such as Eplan, AutoCAD, Solid Works, Microsoft Office suite, etc.
Inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.

Job Responsibility

Lead the development of controls architecture system retrofits and optimize performance expectations
Program control systems for cam, servo, and air operated stations, along with test and electrical devices
Ensure the electrical design is functional, robust, and cost effective
Innovate and use good judgment to incorporate ATS Life Sciences Chicago standards and regulatory requirements
Research and specify appropriate purchased and preferred components
Create electrical wiring schematics, flow diagrams, panel layouts, bill of materials (BOM), organize release packages, and update schematics
Participate in internal and customer design reviews, installations, and service calls when needed
Provide estimates for controls engineering hours to design retrofits and upgrades on existing machines according to a customer and internal specification
Guide Electricians in wiring and codes
Support software validation requirements

What we offer

compensation for hours worked over 45
paid time off (PTO)
employee incentive bonus program
comprehensive benefits (including health, dental vision and employee assistance program)
wellness reimbursement
tuition reimbursement
annual paid volunteer day off
401K with employer match
optional employee share purchase program

Fulltime

Laboratory Operations Manager

We are hiring for a Laboratory Operations Manager for a state of the art £30mill...

Location

United Kingdom , Southampton

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Ability to commute/ work in Southampton on site Monday – Friday daily is essential
Minimum of 5 years of experience managing a Laboratory as a Laboratory Manager or having worked for a Laboratory Services/ Lab FM Company as a Laboratory Operations Manager, managing onsite service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment
You will have been a Laboratory Manager, Laboratory Equipment Service Manager, Laboratory Engineering Operations Manager, Life Science Facilities Manager or equivalent with responsibility for a team of Laboratory Equipment Service Engineers, Calibration Engineers, Service Technicians or Calibration Engineers reporting into you where you have to co-ordinate the scheduling of PPM works to customer satisfaction and manage the team successfully
Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent)
Proven Experience In Analytical Equipment Service/Laboratory Asset Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills
Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence
Knowledge of working to GLP on a pharmaceutical, biotech, analytical chemistry, or medical device/similar R&D site
Experience with SAP or other similar CRM systems and good working knowledge of Excel
Ability to work to budgets and ensure that the laboratory equipment maintenance is brought in on budget
Ability to lead change management programs and drive operational innovation tailored to the Southampton site

Job Responsibility

Lead a diverse team of laboratory equipment service engineers, laboratory equipment calibration technicians, helpdesk and technical staff at the Southampton site, fostering a collaborative and high-performance work environment
Deliver lab equipment service engineering support through the site based engineering team reporting directly in to you
Manage third party service agreements and host vendor service engineers on site to undertake warranty maintenance to lab equipment
Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance
Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site
Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Southampton site
Utilise SAP and other CRM tools for asset management and operational efficiency
Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Southampton site operations

What we offer

excellent salary and benefits

Fulltime

Technical Success Specialist – F.I.S.H Solutions

The Technical Success Specialist is a position that provides customer service, p...

Location

United States of America , Boston

Salary:

Not provided

MetaSystems International

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Life Sciences, Engineering, Physics, Chemistry, or relevant field
Highly detail-oriented, flexible team player, quick learner
Excellent communication and organizational skills
Self-motivated to intensify knowledge and expertise
Works well under time constraints and communicates clearly and diplomatically with customers
3+ years of laboratory experience, preferably in FISH assay development or cytogenetics laboratories
Familiarity with quality management systems and procedures
Knowledge of Office software suite, ERP, and other business operation software

Job Responsibility

Visit customers to install/maintain hardware and software, train users and provide technical support
Answer customer support calls and emails, provide remote troubleshooting when necessary
Strong understanding of FISH wet lab workflows, including sample preparation, hybridization, and imaging steps
Ability to troubleshoot probe performance issues and identify root causes impacting signal quality optimization
Collaborative with other MetaSystems personnel on Application based projects
Document customer interactions in ERP and update device history records, as required in our QMS
Keep up with training on new products, software, hardware and processes
Able to perform basic user training on MetaSystems products
Communicate effectively, diplomatically, and professionally with colleagues and customers
Support and collaborate with other MetaSystems departments as needed

Fulltime

New

Field Service Engineer

Our client are a specialist life science and healthcare company who work with a ...

Location

United Kingdom

Salary:

37000.00 - 40000.00 GBP / Year

Network Scientific Recruitment

Expiration Date

Until further notice

Requirements

Be qualified to Level 3 in electrical/mechanical engineering or equivalent
Hold qualifications in HVAC or related equipment in laboratories within the pharmaceutical and life science sectors
Have a high standard of literacy and numeracy
Be qualified or be time-served in related engineering discipline preferably within life science and healthcare sectors
Be experienced in installation, commissioning and service of building service and equipment in laboratories
Demonstrated ability to use instrumentation such as manometers, anemometers, bolometers, sound level meters and temperature and humidity meters
Be able to work effectively as part of a team
Be highly organised and with strong attention to detail
Be a confident user of IT and in particular Microsoft Office Packages e.g. Word, Excel, Outlook
Full driving licence

Job Responsibility

Testing and validation at client sites across the UK and Ireland
Calibration of instruments and gauges
Fault finding and troubleshooting
Site surveys and feasibility reports
Delivery of client training for operations and maintenance
Provide on-site and remote support for test equipment
Provide daily updates on works to the operations team and ensure all company policies, procedures are adhered to and that all Health & Safety requirements are always met
The position is homebased but travel to client sites will be required

What we offer

company vehicle

Fulltime

New

Field Service Engineer

The company is a leading manufacturer of laboratory automation in relation to sa...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Network Scientific Recruitment

Expiration Date

Until further notice

Requirements

2 years of experience with Laboratory Automation instrumentation is essential
Field Service experience is required
Valid Drivers licence and fluent English is essential
Ability to work independently and comfortable with travel

Job Responsibility

On-site installations and training of instrument and software users as well as preventive maintenance and qualification
Planning of service work and communication with customers, including preparing and submitting service reports
Building SOP’s and templates for future engineers to follow

Fulltime

Field Service Engineer, Life Science

BD

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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