Field Service Engineer (Inside the M25) Job at Baxter (Newbury)

Job Description

The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).

Job Responsibility

Install, service, repair and maintain products distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework
Establish & maintain timely customer communications & relationships, along with other key stakeholders
Report all relevant service activity, ensuring updated and accurate service data in the service system
Responsible for maintaining and documenting the assigned calibration equipment
Provide technical support for in-bound calls from customer & patients, document the job on the system and undertake the relevant actions
Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development
Identify opportunities for new business or business growth for products & services, and escalate to the relevant stakeholders
Review KPIs regularly and adapt the working practices to ensure service level is maximised
Co-ordinate and disseminate technical updates and bulletins
Be the technical expert and support for customers, account managers and engineers
Escalate and communicate updates to the monthly SME calls
Represent UKI interests in EMEA/Global technical community
Provide technical input into contracts & tender submissions

Requirements

Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous
Strong attention to detail
Strong verbal and written communication skills
Good organisation and prioritisation skills
Good proficiency in Microsoft Office (including Outlook, Excel)
Good technical problem solving skills
Basic level of commercial awareness would be advantageous
Good administration skills
In-depth level of practical experience (e.g. circa 5 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
Demonstrable experience in meeting business critical timeframes and deadlines
Successful experience in maintaining continuous professional development
Successful experience in managing and engaging with customers
Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous
Participating in 24 hr on-call (where required)
Lone-working
Frequent and regular travel within the assigned geographical region in UK/Ireland
May need to travel to other locations in UK, Ireland & Europe on an occasional basis
Full UK/Ireland driving licence

Nice to have

Degree, HNC/HND or equivalent level qualification in the relevant engineering field
Basic level of commercial awareness
Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards

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Field Service Engineer (Inside the M25)

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