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We are seeking for a highly motivated Support Specialist in the field of Image Guided Surgery covering our installed base in hospitals in The Netherlands. The field service position will be reporting directly to the Regional Manager and you will be based from your home office. Preferably located in Amsterdam or the Randstad region in The Netherlands, you will serve our hospital customers in the region. Your assigned region is Netherlands, but you will also support the colleagues in Belgium and Luxemburg when needed. Based from your home office, 4 out of 5 days you will be “on the road” in your region with occasional travel abroad. Training for the role is 4 to 6 weeks and is conducted at our headquarters in Munich and also in the field with experienced colleagues.
Job Responsibility:
Perform installations, preventive maintenance, inspections and repairs of the Brainlab platforms Curve, Kick and Buzz
Execute SW/HW updates and/or upgrades
Setup network integrations and Virtual Machine servers
Perform troubleshooting (onsite and remote) and analyze problems to find solutions
Analyze, interpret and compose network diagrams, schematics and wiring diagrams
Plan, organize, and implement your service assignments
Complete every installation or service assignment efficiently and in a timely manner
Communicate in a professional manner and build robust customer relationships
Be friendly, calm and competent on a face-to-face basis with customers
Instruct and educate customers in proper use of products and services
Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
Actively live the team approach on a regional and European level
Keep up to date with assigned trainings, re-trainings and certifications
Keep abreast of developments regarding Brainlab and competitive products and services
Deliver high level customer service
Requirements:
Preferably completed a Bachelors or Master degree in Engineering/Technology, Medical Technology or a technical or IT-related degree or equivalent through experience
Enjoy hands-on work on high-tech equipment
Interested in computer technology, IT-networks and software
Self-planning, organization and implementation of all service activities
Adapt in working as part of a team or individually
Good communication skills
Willingness to travel within the Benelux area and abroad
Fluent in English
Nice to have:
Additional language knowledge (French, Dutch)
What we offer:
Company car, cell phone, laptop - also for private use
Flexible working hours as well as homeoffice
Regular after work, team, and company events
Comprehensive training and continuing education opportunities