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JR Automation Logo JR Automation · IT - Software Development

Field Service Engineer II

United States, Phoenix · Job Posted June 30, 2026
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Job Description

The Opportunity: JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineer as we work together to bring innovative automation solutions to life. Location Type: This is an onsite customer support role in Pheonix Arizona. As a Field Service Engineer, you will work at the customer site, to support and troubleshoot on various automation solutions including material handling systems, assembly lines, robotic cells & more. Your primary responsibilities will be to repair, retrofit, design, build, program, and deploy custom automated equipment and solutions. Heavy controls background and experience with Semiconductors is preferred.

Job Responsibility

  • Travel to customer site on a moment’s notice to perform troubleshooting and repair functions
  • Complete a Field Service Report for each customer service call
  • Troubleshoot, repair and maintain robot controllers, electrical control devices, mechanical units, transfer devices and peripheral equipment
  • Maintain a service tool kit and documentation to facilitate rapid customer response
  • Provide specific feedback to customer on issues and concerns that were found to be faulty pertaining to onsite automated equipment
  • Robot and system programming and path editing of robot and related peripheral equipment to restore, maintain or optimize system performance
  • Conduct the electrical/hydraulic pneumatic debug, peripheral device programming, machine PLC programming, coordinate the machine debug, power-up, and machine validation
  • Repair industrial electronic equipment including I/O networks, data highways, variable speed drives, process control equipment, for a wide variety of automated control systems ranging from simple on-off control to robotics

Requirements

  • High school diploma or equivalent
  • 3+ years of experience with automated equipment build, troubleshooting & maintenance of automated/robotic cells
  • Ability to discuss, diagnose & repair robot operational and process problems as reported by the customer
  • Intermediate or expert proficiency in: Schematic interpretation
  • Robotics, Electrical, Troubleshooting, PLC and HMI programming
  • Proven mechanical aptitude with a focus on safety and quality

Nice to have

  • College degree
  • Formal technical training in automated equipment maintenance and troubleshooting on robotic cells and PLC/HMI reprogramming Master certification preferred
  • Heavy controls background and experience with Semiconductors
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