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Field Service Engineer II

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Arcfield

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Location:
United States , Middletown

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

57097.40 - 99281.30 USD / Year
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Job Description:

As a Field Service Engineer II, you are the face of ARCFIELD. As a member of the ARCFIELD Field Service Team, you will be empowered to: Support the Middletown, RI ARCFIELD location. A site with over 100 on-site users as well as several hundred remote users. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows/Linux Environment, Network Maintenance, and White glove projects. The ideal candidate should have a deep technical expertise, excellent customer service skills, and the ability to work effectively in a fast-paced, dynamic environment.

Job Responsibility:

  • Support the Middletown, RI ARCFIELD location
  • Refresh and deploying new equipment including desktops, laptops, headsets, monitors etc
  • Troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows/Linux Environment
  • Network Maintenance
  • White glove projects
  • Provide remote and on-site technical support and troubleshooting for customers and end-users
  • Install, configure, maintain, and repair complex hardware and software systems
  • Maintain accurate inventory levels in the enterprise inventory system
  • Collaborate with the logistics team to track and manage incoming and outgoing stock
  • Assist with the coordination of stock transfers and shipments to meet business needs
  • Participate in in-service training, staff meetings, and other professional development opportunities
  • Analyze and resolve technical issues in a timely manner
  • Develop and implement effective solutions to problems
  • Document all support activities and maintain detailed records
  • Collaborate with cross-functional teams to ensure optimal system performance
  • Stay up-to-date with the latest technologies and industry trends
  • Onsite requirement - 5 days per week
  • Core hours - 8:00 a.m. to 5:00 p.m. eastern time

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related technical field
  • 2-4 years of experience as a field support engineer or in a similar technical role
  • BS 2-4 Years, MS 0-2 or HS 8-10
  • Knowledge of hardware and software systems, networks, and IT infrastructure
  • Strong problem-solving, analytical, and critical thinking skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Willingness to travel to customer sites as needed
  • Certifications (e.g., CompTIA, Cisco, Microsoft, Network+, Security+) are preferred
  • Experience with project management and documentation is a plus
  • Strong troubleshooting and diagnostic skills
  • Adaptability to learn new technologies and systems quickly

Nice to have:

  • Provide Windows Server OS software and hardware support
  • Experience using Salesforce, Jira or other enterprise ticketing system
  • Experience troubleshooting both local and network printers
  • Experience providing both in person and over the phone support
  • Moderate to advanced troubleshooting skills
  • Comfortable working with hardware and software issues
  • Great customer service
  • Ability to work autonomously with minimal supervision
  • Excellent written communication and technical documentation skills
What we offer:
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Short Term and Long-Term Disability
  • Retirement and Savings
  • Learning and Development opportunities
  • wellness programs
  • other optional benefit elections

Additional Information:

Job Posted:
April 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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