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Field Service Engineer II

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werfen

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Location:
United States , San Antonio

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Job Responsibility:

  • Provides customer support with on-site visits to perform installations, repairs, preventative maintenance, and product enhancement service activities
  • Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues
  • Delivers a high level of customer service to build and maintain customer relationships
  • Acts as company liaison with customers
  • Escalates and communicates unresolved technical issues
  • Advises customers regarding proper orientation, maintenance and troubleshooting
  • Collaborate and communicate with all Commercial Operations colleagues
  • Promotes service contracts and follows-up on service contract renewal
  • Ensures compliance with all Quality, Regulatory, Service & Support policies
  • Documents service activities performed in a customer service report
  • Responsible for oversight and accuracy of assigned Service Inventory
  • Follows company travel/expenditure and time reporting guidelines

Requirements:

  • Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required
  • Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing)
  • Working knowledge of personal computers and Windows Operating systems
  • Working knowledge of Lab Information Systems and computer network connectivity a plus
  • Working knowledge of Microsoft Office 365 preferred
  • Ability to participate in rotational on-call coverage
  • Ability to work extended and flexible workdays
  • Ability to lift up to 50 lbs
  • Valid driver’s license required

Nice to have:

  • Working knowledge of Lab Information Systems and computer network connectivity
  • Working knowledge of Microsoft Office 365
What we offer:
  • Generous Base Salary + Incentive Compensation
  • Company Vehicle with Personal Use Allowance
  • Phone & Internet Reimbursement
  • 8% 401k Match
  • Comprehensive Health Care Benefits
  • Company paid Life Insurance
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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