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ASML Logo ASML · IT - Administration

Field Service Engineer - HMI

United States, Chandler · Job Posted June 15, 2026
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Job Description

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer - Swing Shift has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition, you will run diagnostics and maintenance, whilst being reviewed on end results. Please note this role sits within the local HMI Sustaining team.

Job Responsibility

  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
  • Prepare written technical reports on an independent basis
  • Maintain and service HMI MBI equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit
  • Periodically install new equipment, perform upgrades on existing equipment and system relocations
  • Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification
  • Advise customer on actions to correct system malfunctions
  • Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance
  • Interface with internal customers-junior and senior engineering equipment and apps, line manager level
  • Coach junior engineers in their growth and development
  • Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible
  • Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC)

Requirements

  • Bachelor's degree in an Engineering field
  • 0–4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes
  • Proficiency in MS Office
  • Excel VBA
  • Customer-focused mindset from academic or professional settings
  • Basic programming skills in MATLAB, Python, SQL, or similar
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