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A Field Service Engineer is required to service our expanding customer network base covering an area surrounding Cork. We are increasing our product range and customer support; therefore, we have a fantastic opportunity for you to join our team of mobile Service Engineers. The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent 20% of the working week.
Job Responsibility:
Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties
Provide advice on the use and care of instruments to customers
Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team
Plan & organize preventive maintenance visits
Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations
Attend and assist in the organization of training courses, meetings and seminars
Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business
Maintain a positive and collaborative working relationship with other field service staff and the Sales force
Maintain stocks of useable spares
Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition
Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology
Complete allocated jobs in the shortest practical time
Seek opportunities to expand the after-sales support business
Active selling of Service Agreements and products
Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines
Requirements:
Ideally knowledge of Life sciences or service business and customer base
Relevant instrumentation/technology experience
Extensive experience in laboratory/manufacturing environment
Computer skills to include hardware & software (incl. MS Office packages)
Excellent communication skills for customer service and the expansion of Service products including support agreements
Effective organizational and administrative skills
Current Driving license
Ability to deal professionally with people at all levels or the organization
Comfortable in clean room environment
Can demonstrate through activity-based examples from the workplace, aptitude to a field based technical role
Nice to have:
Appropriate engineering or scientific education
Basic computer networking skills
Experience of Service Support role in similar industry