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Lam Research Logo Lam Research · IT - Administration

Field Service Engineer 4

United States, Arizona · Job Posted June 17, 2026
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Job Description

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Job Responsibility

  • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
  • Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions.
  • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
  • Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
  • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
  • Partner directly with customer at a management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs.
  • Transparently discuss opportunities and challenges with customer to increase trust.
  • Provide technical instruction, leadership, and mentoring for more junior engineers.
  • Coach and delegate to more junior employees to ensure project completion on time.

Requirements

  • Bachelor's degree in Electronics, Engineering, or related field and 8+ years of experience
  • or Master's degree with 6+ years
  • or equivalent work experience.
  • Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
  • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
  • Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Nice to have

  • Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
  • Communication skills, both written and verbal, in English.
  • Solid analytical, problem solving, and decision-making skills.
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