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As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to ___.
Job Responsibility:
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
Maintain records and reports to coordinate activities between Lam and the customer
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
Transparently discuss opportunities and challenges with customer to increase trust
Update customer on status of Lam tools as needed
Requirements:
Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience
or an advanced degree without experience
or equivalent work experience
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
This is a graduate eligible role
Nice to have:
Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus
Communication skills, both written and verbal, in English
Foundational analytical and problem-solving skills