Field Service Engineer 2

• Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems
• Analytical troubleshooting of technical problems to component level
• Performs complete installation/relocation start-up services
• This position will focus primarily on thin film deposition equipment (CVD, ALD, PECVD)
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions
• Determine corrective actions as required
• Lead installations and/or relocate equipment at customers’ sites
• Conduct associated start-up, cut over and check-out activities on the newly installed system
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials
• Assist in complex field modifications and updates as released in Engineering Change Notifications
• Maintain records and reports as required to properly coordinate activities with supervisors and customers
• Assist in the planning, management, and execution of projects of a limited scope and duration
• May perform other related duties as assigned or requested by manager
• Provide technical instruction and mentoring for Engineer Level 1 and 2
• May Provide on-site instruction to sub-contractors and customers
• Professionally represent the company to the customer
• Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers
• Present escalation action plans and status

• BS degree in electronics, engineering or other applicable field of study and a minimum of 5 years of work experience or Associates degree with +6 years of relevant experience
• Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures
• Work in constrictive clean room environment, wearing appropriate personal protective safety equipment
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location
• Understand and work from electrical and mechanical schematics and diagrams
• Ability to interpret operation manuals to determine root cause of tool failures
• Experience in Microsoft Office Suite and data analysis tools
• Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
• Perform effectively in a demanding environment with changing workloads
• Adhere to customer rules and policies regarding worksite behavior and safety
• Able to travel frequently

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.