Field Service Engineer 1 Job at Lam Research (Singapore)

Job Description

As a Field Service Engineer at Lam, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

Job Responsibility

Install and/or relocate equipment at customers’ sites
Conduct associated start-up, cut over and check-out activities on the newly installed systems
Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities
Coordinate all service actions with customer to minimize downtime or system interruptions
Apply troubleshooting techniques to eliminate equipment malfunctions
Conduct diagnostic procedures to isolate problem
Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution
When necessary, replace defective units, components, or parts where appropriate
Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
Carry out Tier 2 process qualification work
Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
Professionally represent the company to the customer
Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
Develop good customer relations during installation and execution of service contracts
Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Requirements

Bachelor’s degree with no previous professional experience
or equivalent work experience
This is a graduate eligible role
Self-starter who can work independently and has a deep desire to learn and grow with the Company
Strong interpersonal and communication skills
Able to actively engage customers on technical solutions
Willing to support short term, overseas assignment
Able to work swing shift (Tues – Sat and/or Sun – Thur)
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
Able to perform rostered 24/7 on call standby duty for a week

Nice to have

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
Prior experience working in electronics field a plus
Communication skills, both written and verbal, in English
Foundational analytical and problem-solving skills

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Field Service Engineer 1

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