Field Service Engineer 1 Job at BD (Myrtle Beach)

Field Service Engineer 1

BD

Location:
United States , Myrtle Beach

Category:
-

Contract Type:
Not provided

Salary:

23.80 - 36.80 USD / Hour

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Job Description:

The Field Service Engineer 1 for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Responsibility:

Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities
respond to work orders
diagnose and resolve hardware and software issues
and maintain accurate documentation of all service activities
Execute preventive maintenance programs for BD Pyxis systems
support sales and implementation teams
and perform installations, repairs, calibrations, and in-service training for customers in a timely manner
Maintain proper small parts inventory for service needs
follow approved inventory control procedures
and ensure company assets (vehicle, tools, and equipment) are secure and in working order
Pursue ongoing training and self-development to enhance product knowledge and technical skills
attend management-approved seminars and training sessions with the goal of advancing to the next level within 2-3 years
Maintain working knowledge of corporate and service department policies and procedures, including customer complaint handling and Medical Device Reporting
work effectively both independently and collaboratively
and escalate complex issues to team leadership when necessary

Requirements:

High school diploma with 3-5 years of technical/customer support experience, including hardware/software/IT support for both proprietary and standard applications
Must be available for 24x7 on-call rotations in a customer-facing environment, possess excellent time management skills for self-scheduling, and be able to lift a minimum of 70 pounds
Proficiency with Windows operating systems and computer networking experience, with the ability to work within defined processes with minimal supervision
Demonstrated history of strong verbal, written, and interpersonal communication skills in customer-facing roles
Must maintain a valid driver's license meeting BD's auto safety standards and provide proof of required immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis, COVID-19) to access customer sites

Nice to have:

Associate Degree in Healthcare Technology or another technical field
Customer Support Certification
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment
Prior Automated Teller Machine (ATM) experience

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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