Field Service Engineer- Robotics Job at Advanced Technology Search Group (Toronto)

Job Responsibility

Travel to hospital and partner sites to perform advanced preventative and corrective maintenance on robotic systems
Assemble and iterate prototype units, providing feedback on design, function, and manufacturability
Operate robotic devices during clinical demos and trials, supporting customer training and evaluations
Troubleshoot and resolve complex mechanical, electrical, and software issues in the field
Determines parts, supplies or tools needed to complete service requests
Execute and track product validation plans, documenting field test results to support regulatory compliance
Submit detailed service reports and communicate field insights to engineering and product teams
Mentor junior technicians and contribute to service procedures, training materials, and process improvements

3-5 of industry experience - robotics, mechatronic devices, medical devices, assembly and manufacturing - specifically in the medical equipment sector
Self-motivated with a strong work ethic and ability to operate independently in the field
Valid G-class driver's license and passport, with the ability to travel freely between Canada and the U.S.
Willing and able to travel frequently to clinical sites across North America, sometimes on short notice
Ability to read and interpret mechanical drawings, electrical schematics, or system wiring diagrams
Solid understanding of workplace safety standards, particularly when working with powered equipment and medical devices
Hands-on experience with mechatronic systems, including software updates, firmware flashing, serial interfaces and basic command-line tools
Strong analytical and troubleshooting skills with a demonstrated ability to diagnose complex, system-level issues
Comfortable communicating with healthcare staff, engineers, and internal stakeholders in both technical and non-technical contexts
Proficient with documentation and reporting using Microsoft Office, Google Docs, and Google Sheets

Familiarity with regulatory standards such as ISO 13485, IEC 60601 etc.
Experience working in startup or fast-paced R&D environments with iterative product development cycles
Past experience interacting directly with healthcare professionals in a regulated environment