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Are you passionate about driving operational excellence and customer satisfaction in field service operations? We’re looking for a Field Service Development Manager to lead the growth, efficiency, and quality of our field service operations. In this key role, you’ll design and implement strategies that enable field service growth, enhance service delivery, and create value for our customers.
Job Responsibility:
Execute strategies to drive field service growth and enhance customer experience
Drive business development opportunities within field services such as spare parts’ spin-off sales, lead generation from FSE report and maintenance plan tasks
Identify and implement process improvements to maximize field technician productivity and service efficiency, e.g., by utilizing AI capabilities and developing training programs
Lead and participate in initiatives to adopt digital tools (e.g., remote diagnostics, @Field, SER Vault)
Identify locally implemented good practices and process / system capabilities and implement them globally
Develop field service specialists’ role further, to enable balance between high season and low season works
Ensure compliance with safety, quality, and regulatory standards
Requirements:
Minimum Bachelor's degree in mechanical, electrical, or industrial engineering, business administration, or related field (Master's preferred)
5+ years of field service management or development experience in industrial equipment, heavy machinery, or a related sector
Familiarity with field service management tools, CRM systems, and remote diagnostics technologies
Proven track record of improving service operations and driving customer satisfaction
Excellent communication, analytical, and problem-solving skills
Effective written and oral communication skills in English is a must
Willingness to travel as needed
Nice to have:
Lean, Six Sigma, or equivalent process improvement certification
Experience with IoT-enabled service solutions for industrial machinery
What we offer:
Inspiring global management level position
Chance to work within our global team consisting of service professionals to inspire and support you
Opportunities for professional development in a highly international working environment characterized by strong commitment to sustainability and future orientation