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Field Service Associate

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canfield scientific

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Location:

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Category:
Sales

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Contract Type:
Not provided

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Salary:

50000.00 - 70000.00 USD / Year
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Job Description:

The ideal candidate for our Field Service Associate position is an individual who will complete live interactive software presentations/trainings in a medical environment, has experience in the medical and/or aesthetic industry, works well independently as well as part of a team, and demonstrates technical and mechanical aptitude. The ideal candidate is highly motivated with a positive attitude and passion for customer service, who thrives in a fast-paced work environment and possesses strong organizational and interpersonal skills.

Job Responsibility:

  • Coordinate and deliver online and onsite hands-on product training for clients ranging from 2-4 hours
  • Perform onsite installations of photographic hardware equipment and Canfield computer software
  • Assist technical support teams and distributor partner field teams with troubleshooting regarding installation, operation, and calibration of medical photography systems and software
  • Post-sale customer account management, including scheduling additional trainings and periodic check-ins
  • Provide feedback to product management and development teams continually
  • Document customer activity and training notes in thorough service reports

Requirements:

  • Associate’s degree or equivalent and minimum 3 years in a professional corporate setting
  • Proficiency with Microsoft Office
  • Willingness to travel up to 40-50%, at times on short notice, with the ability to lift, move, and carry equipment up to 50 lbs regularly
  • Adaptability and problem-solving skills to troubleshoot issues in a fast-paced environment as well as provide guidance on how to best leverage software tools
  • Experienced with utilizing all aspects of computer technology as well as utilizing basic hardware tools
  • Strong time management, organizational, and critical thinking skills in order to meet deadlines, willingness to learn, and adhere to travel and training schedules

Nice to have:

  • Experience in the medical and/or aesthetic industry
  • Public speaking/presentation experience and photography knowledge is advantageous
  • Bi-lingual a plus
What we offer:
  • paid days off
  • medical, dental, and vision insurance
  • may be eligible for a discretionary bonus
  • a 401(k) plan with employer match (currently set at 50%)

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
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