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BD Logo BD · IT - Administration

Field Service Associate

United States, Orlando or Tampa Area 18.50 - 28.60 USD / Hour · Job Posted January 16, 2026
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Job Description

The Biomedical Field Service Associate is a field-based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories.

Job Responsibility

  • Perform preventive maintenance, repairs, installation, and service of diagnostic instrumentation
  • Provide holiday and weekend on-site support, marketing assistance, exhibition representation, and clinical trials support
  • Install and service instrumentation with minimal direct supervision according to ISO and GMP standards
  • Troubleshoot system failures and deliver timely, effective on-site customer repairs
  • Provide excellent customer service through follow-up calls to recently serviced customers
  • Properly manage company assets including electronic devices, tools, inventory parts, and company vehicle
  • Complete all required service documentation in accordance with GMP requirements
  • Display maturity and judgment in time management and maintain expense levels within established guidelines for field service travel and site visits
  • Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager

Requirements

  • Associates degree in electrical, mechanical, or similar engineering, Biomed program or equivalent military training preferred
  • Experience with medical devices and equipment
  • Knowledge of PC/software/LIS/networking/database management
  • Understanding of basic computer security concepts and best practices
  • Must demonstrate effective communication skills including technical writing and training abilities
  • Positive customer interaction capabilities
  • Logical/methodical thinking
  • Effective interpersonal, organizational, prioritization, and administrative skills required
  • Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards

Nice to have

  • Ability to work both independently and in team settings
  • Willingness and flexibility to work different shifts, on-call hours, nights, and weekends when needed
  • Demonstrates exceptional verbal and written communication skills
  • Possesses strong problem-solving and critical thinking skills
  • Has knowledge of PC-based equipment and application software
  • Flexibility to travel up to 50% of time outside home geographic area
  • Demonstrates physical strength and endurance to lift up to 30lbs frequently and 70lbs infrequently
  • Consistently adheres to all Personal Protective Equipment (PPE) standards
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