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We are looking to appoint a sales driven manager who can help us maintain and develop our existing newspaper and magazine home delivery base via the three areas of new customer acquisition, home delivery service and customer retention. This position will suit a sales driven individual who has experience in these three areas or somebody who is sales driven and has a strong marketing background. Full training will be provided. This is a hands-on role, primarily desk-based analysis and planning although you will also spend time in the field with canvassers and delivery partners.
Job Responsibility:
Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions
Make sure every new reader is set up correctly and receives a smooth start to their subscription
Monitor daily delivery performance, resolving issues quickly and protecting the reader experience
Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn
Maintain and grow paid newspaper home-delivery and pre-paid voucher subscriptions in defined territories through effective new order campaigns
Manage field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data
Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly with our delivery and reader services team
Track and report on starts, stops, complaints and churn, using insight to shape local plans
Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions)
Maintain strong relationships with delivery partners to uphold service standards
Act as the internal champion for newspaper home delivered readers. feeding back common issues and opportunities to colleagues
Requirements:
Full UK driving licence and willingness to travel within the patch
Competent user of spreadsheets and basic in-house systems
Experience in circulation, subscriptions, home delivery, or a similar marketing-led sales role
Strong customer focus
Confident communicator, able to work with canvassers, delivery partners, and internal teams
Comfortable with numbers and reporting
Highly organised, with strong attention to detail
Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment
Flexibility to respond to occasional service issues outside standard office hours
What we offer:
Competitive salary + commission capped at 25% of remuneration
25 days holiday + bank holidays + your birthday off