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The Field Account Representative (FAR) is a business to business outside sales role, reporting to a Field Sales Manager. This position manages an average of 85 existing medium sized customers, representing an annual portfolio value of approximately $2 million. The FAR seeks to understand unique customer Maintenance Repair & Operations (MRO) industry challenges and present Grainger’s “Value Proposition” by demonstrating the features and benefits of products and services effectively. This individual spends the majority of their time within an assigned geography at customer sites, engaging in face-to-face interactions. Identifying business opportunities promoting Grainger’s offerings while exemplifying the company’s principles. Please note this position is based in the Long Beach, CA; Torrance, CA and surrounding area which will require visiting customers in that market Monday-Friday.
Job Responsibility:
Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that that balance customer satisfaction with profitability
Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
Expand customer contacts to strengthen relationships and uncover additional business opportunities
Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs
Requirements:
High School Diploma/GED
Associate's Degree or Bachelor's Degree or equivalent experience preferred
1+ years of sales experience
Ability to travel and have occasional overnights (dependent on territory)
Respond effectively to customer needs, ensuring high levels of satisfaction and service quality
Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
Manage tasks and priorities effectively through structured planning and execution
Convey information clearly and professionally in both written and verbal formats
Consistently initiates and completes assignments independently, with persistence and timely follow-through
A valid driver's license
What we offer:
Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
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