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To manage and develop a portfolio of customer accounts within a defined geographical region, driving sales growth, profitability, and long-term partnerships. The role is responsible for delivering commercial objectives through effective account management, strong product knowledge, and proactive identification of growth opportunities, ensuring Hozelock is recognised as a leading and trusted supplier within the market.
Job Responsibility:
To develop profitable long-term relationships with all potential accounts within the defined geographical boundary at all levels of influence
To have intimate knowledge of Hozelock products
To ensure that all relevant personnel within the business are kept fully informed of relevant activity within the region at all times/when required (including competitor activity
acquisitions
wholesale information etc.)
To operate within agreed fixed cost budgets and operate within authorisation limits at all times
To adhere to the prescribed procedures for account planning, proposals, reporting and all other administration tasks, and to maintain an up-to-date filing system at all times
To undertake and participate fully in all and any training, either internal or external, either formal or ad hoc, as is deemed necessary toward the improvement of job performance and development
To devise and implement creative initiatives to grow business within individual accounts and across the whole region
To support in store activity in National Account branches as advised by the Account Manager
To ensure forecasting and promotional planning procedures are followed within the region to minimise operational disruption and maximise customer satisfaction
To ensure that Hozelock is perceived as best in Industry for customer service, professionalism and account management
Requirements:
Previous B2B sales account management experience, ideally within the Garden Centre sector
Drive and determination to hit targets
A persuasive communicator able to influence both internally and externally
A creative and conceptual mind to develop new initiatives in driving business forward in both individual and national boundaries
The ability to challenge decisions but, at the same time, putting forward alternative strategies with a rationale when doing so
The ability to empathise and support colleagues when necessary, to assist in hitting targets/completing tasks in required deadlines
Excellent time management skills
Ability to work on own initiative
Ability to appreciate wider business needs when formulating ideas/accepting decisions
Good knowledge of standard commercial software packages (e.g. Excel/Powerpoint) is a pre-requisite