Field Retentions Engineer Job at Verisure Services (UK) Limited (Luton)

Field Retentions Engineer

As a Field Engineer you will be servicing customers’ alarms as well as advising ...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Strong English communication skills and a good team player
Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
Striving to achieve performance and customer targets to earn bonus
Customer oriented, genuinely passionate about providing an amazing experience through every interaction
A clean manual driving licence
Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

Job Responsibility

Dealing with escalated high-level complaints
Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on “first time fix” solutions
Providing a detailed, informed walk-through of the Verisure Alarm system
Establish, build and manage strong long-term customer relationships
Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience
Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
Trouble shooting any issues and repeat false alarms that may arise
Managing stock materials and company vehicle maintenance in line with schedules

What we offer

Company van provided with optional personal use
Fuel card provided for business miles only
Company smartphone
Birthday off
Uncapped commission scheme based on productivity
Employee alarm discount programme
Employee referral cash bonus scheme
Gym Flex
Pension plan
Private Health Care plan

Fulltime

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Andover

Salary:

69000.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver's license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DMPS), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Work with the GM Northeast Regional team when help is needed to persuade dealers to implement changes
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Las Vegas

Salary:

69900.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver's license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Work with the GM West Regional team when help is needed to persuade dealers to implement changes
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer

Remote: This position does not require employee to be on-site full-time to perfo...

Location

United States , Miami

Salary:

69000.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook
Ability to manage, resolve, document, and close dispatch cases
Ability to build and maintain customer relationships with Dealership management teams
Ability to work with minimal direction and be responsible for self-training
A history of maintaining customer satisfaction

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues
Respond immediately to dispatch cases for vehicle concerns that may lead to vehicle down or potential repurchase situations
Maintain a close working relationship with GM District Managers-Aftersales, the Regional CAM and BRSM
Work closely with the GM Business Resource Center to respond to customers asking for a repurchase
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles
Review dealer comeback process on every dealer contact
Help implement a comeback process for each dealer
Review current Preliminary Information bulletins with Dealer service personnel
Drive PI bulletin process
Conduct ad-hoc in-dealership training sessions

What we offer

Incentive pay program
Medical, dental, vision insurance
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program

Fulltime

Field Service Engineer II

Builds and maintains relationships with customers to retain North American custo...

Location

United States , Nashville

Salary:

40.00 - 48.00 USD / Hour

werfen

Expiration Date

Until further notice

Requirements

Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required
Equivalent experience in lieu of a degree will be considered
Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing)
Working knowledge of personal computers and Windows Operating systems
Working knowledge of Microsoft Office 365 preferred
Ability to participate in rotational on-call coverage to provide support as required
Ability to work extended and flexible workdays to ensure customer interactions are resolved
Ability to lift up to 50 lbs
Valid driver's license required

Job Responsibility

Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems
Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action
Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention
Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up
Escalates and communicates unresolved technical issues
Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems
Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations
Promotes service contracts and follows-up on service contract renewal through customer relationships
Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate
Responsible for accurately documenting service activities performed in a customer service report in a timely manner

What we offer

Medical insurance
Dental insurance
Vision insurance
401k plan retirement benefits with an employer match
Paid vacation
Paid sick leave

Fulltime

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Cathedral City, Palm Springs

Salary:

74000.00 - 114800.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information
Conduct ad-hoc in-Dealership training sessions

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer – Autoimmunity Diagnostics

Builds and maintains relationships with customers to retain North American custo...

Location

United States , Salt Lake City

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required
Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing)
Working knowledge of personal computers and Windows Operating systems
Ability to lift up to 50 lbs
Ability to work extended and flexible workdays
Valid driver’s license required
Ability to participate in rotational on-call coverage
Up to 90% travel to cover assigned territory
70% of overnight travel

Job Responsibility

Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities
Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action
Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention
Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up
Escalates and communicates unresolved technical issues
Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems
Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations
Promotes service contracts and follows-up on service contract renewal through customer relationships
Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records
Responsible for accurately documenting service activities performed in a customer service report in a timely manner

What we offer

Generous Base Salary + Incentive Compensation
Company Vehicle with Personal Use Allowance
Phone & Internet Reimbursement
8% 401k Match (dollar for dollar!)
Comprehensive Health Care Benefits
Company paid Life Insurance
Flexible Spending Account (FSA)
Tuition Reimbursement

Fulltime

New

Experienced Facilities Mechanical Engineer

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Tukwila

Salary:

111350.00 - 150650.00 USD / Year

Boeing

Expiration Date

Until further notice

Requirements

Bachelor's degree or foreign equivalent in Mechanical Engineering, Civil Engineering, Electrical Engineering or a related field
3+ years of experience with building mechanical systems (HVAC systems, steam generation and distribution, compressed air, vacuum systems, chilled water, domestic water, sewer and fire protection systems, chip collection, building automation systems, etc.)
3+ years of experience reading and understanding engineering drawings, blueprints, schematics, and specifications

Job Responsibility

Develop moderately complex designs, final designs, and provide maintenance support for the mechanical portions of buildings, equipment installations, utility systems and grounds
Assist others to integrate the activities of multiple engineering disciplines, outside consultants and government agencies
Align designs with customer requirements, building codes and applicable regulations by applying knowledge of construction principles, practices and materials
Ensure accuracy of drawing archives by reviewing contractor redlines and identifying errors/changes to comply with regulatory requirements, facility standards and record retention requirements
Support construction processes by providing input on vendor selection
review contractor proposals
interface with government/regulatory agencies
monitor project progress and vendor/consultant performance
Prepare and present project information to ensure compliance with applicable construction documents and jurisdictional requirements to meet project objectives
Produce and/or procure detailed design documents using appropriate resources to produce project documents in accordance with project parameters

What we offer

401(k) with generous company match
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

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Field Retentions Engineer

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