Field Retentions Engineer Job at Verisure Services (UK) Limited (Milton Keynes)

New

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Andover

Salary:

69000.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver's license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DMPS), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Work with the GM Northeast Regional team when help is needed to persuade dealers to implement changes
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Las Vegas

Salary:

69900.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver's license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Work with the GM West Regional team when help is needed to persuade dealers to implement changes
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer

Remote: This position does not require employee to be on-site full-time to perfo...

Location

United States , Miami

Salary:

69000.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook
Ability to manage, resolve, document, and close dispatch cases
Ability to build and maintain customer relationships with Dealership management teams
Ability to work with minimal direction and be responsible for self-training
A history of maintaining customer satisfaction

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues
Respond immediately to dispatch cases for vehicle concerns that may lead to vehicle down or potential repurchase situations
Maintain a close working relationship with GM District Managers-Aftersales, the Regional CAM and BRSM
Work closely with the GM Business Resource Center to respond to customers asking for a repurchase
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles
Review dealer comeback process on every dealer contact
Help implement a comeback process for each dealer
Review current Preliminary Information bulletins with Dealer service personnel
Drive PI bulletin process
Conduct ad-hoc in-dealership training sessions

What we offer

Incentive pay program
Medical, dental, vision insurance
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program

Fulltime

Field Service Engineer II

Builds and maintains relationships with customers to retain North American custo...

Location

United States , Nashville

Salary:

40.00 - 48.00 USD / Hour

werfen

Expiration Date

Until further notice

Requirements

Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required
Equivalent experience in lieu of a degree will be considered
Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing)
Working knowledge of personal computers and Windows Operating systems
Working knowledge of Microsoft Office 365 preferred
Ability to participate in rotational on-call coverage to provide support as required
Ability to work extended and flexible workdays to ensure customer interactions are resolved
Ability to lift up to 50 lbs
Valid driver's license required

Job Responsibility

Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems
Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action
Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention
Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up
Escalates and communicates unresolved technical issues
Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems
Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations
Promotes service contracts and follows-up on service contract renewal through customer relationships
Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate
Responsible for accurately documenting service activities performed in a customer service report in a timely manner

What we offer

Medical insurance
Dental insurance
Vision insurance
401k plan retirement benefits with an employer match
Paid vacation
Paid sick leave

Fulltime

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Cathedral City, Palm Springs

Salary:

74000.00 - 114800.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information
Conduct ad-hoc in-Dealership training sessions

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer – Autoimmunity Diagnostics

Builds and maintains relationships with customers to retain North American custo...

Location

United States , Salt Lake City

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required
Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing)
Working knowledge of personal computers and Windows Operating systems
Ability to lift up to 50 lbs
Ability to work extended and flexible workdays
Valid driver’s license required
Ability to participate in rotational on-call coverage
Up to 90% travel to cover assigned territory
70% of overnight travel

Job Responsibility

Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities
Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action
Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention
Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up
Escalates and communicates unresolved technical issues
Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems
Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations
Promotes service contracts and follows-up on service contract renewal through customer relationships
Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records
Responsible for accurately documenting service activities performed in a customer service report in a timely manner

What we offer

Generous Base Salary + Incentive Compensation
Company Vehicle with Personal Use Allowance
Phone & Internet Reimbursement
8% 401k Match (dollar for dollar!)
Comprehensive Health Care Benefits
Company paid Life Insurance
Flexible Spending Account (FSA)
Tuition Reimbursement

Fulltime

New

Senior Director of Community

Microsoft’s Global Skilling organization is rethinking how people build AI skill...

Location

United States , Multiple Locations

Salary:

130900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree or equivalent AND 5+ years experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 7+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR equivalent experience.

Job Responsibility

Ability to define and lead a global community strategy aligned to business and skilling priorities
Experience influencing senior leaders and driving cross-organizational decision-making
Ability to translate strategy into clear execution plans and operating rhythms
Track record leading complex, global programs across matrixed organizations
Experience building and developing high-performing, distributed teams
Deep expertise designing and scaling global learning communities, including communities where customers and employees can interact together
Experience building structured programs such as loyalty models, tiered engagement systems, or community growth frameworks
Understanding of role-based skilling and how capability evolves across tenure, level, and career stages
Ability to align community strategy with end-to-end learner journeys (awareness → activation → advocacy)
Experience partnering across enablement, content, and business teams to shape skilling programs and content

Fulltime

New

Senior Infrastructure & Cloud Modernization Engineer

We are seeking a highly experienced Senior Infrastructure & Cloud Modernization ...

Location

United States , Louisville

Salary:

124321.85 - 216171.58 USD / Year

Arcfield

Expiration Date

Until further notice

Requirements

10-12 years of enterprise infrastructure engineering experience with a Bachelors of Science degree
Deep experience with Red Hat Enterprise Linux administration, including strong support for legacy Linux environment
Experience managing VMware virtualization platforms and enterprise backup/disaster recovery solutions
Strong knowledge of Windows Server administration, Active Directory, DNS, and DHCP
Proven experience leading infrastructure modernization or cloud migration efforts
Strong systems analysis and troubleshooting skills, with excellent written and verbal communication

Job Responsibility

Administer and support legacy Red Hat Enterprise Linux environments, optimize VMware (or equivalent) virtualization platforms, and manage enterprise backup, retention, and disaster recovery operations
Maintain Microsoft Active Directory environments, including DNS, DHCP, Group Policy, and hybrid Linux/Windows interoperability and authentication systems
Assess aging infrastructure to identify modernization opportunities, develop migration strategies for cloud adoption, and recommend architectural, security, and automation improvements to reduce technical debt
Serve as the senior technical escalation point, establish operational best practices and documentation, and mentor junior technical staff (such as Field Service Engineer IV)
Support vulnerability remediation, infrastructure hardening, and backup integrity validation, while participating in incident response and root cause analysis

What we offer

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short Term and Long-Term Disability
Retirement and Savings
Learning and Development opportunities
wellness programs

Fulltime

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Field Retentions Engineer

Job Description

Job Responsibility

Requirements

Nice to have

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