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An Internal Coordinator (IC) is responsible for monitoring and supporting a large group of work-from-home Data Collectors (DCs) who record videos of household activities. Each IC will handle 50 or more DCs at the same time, ensure they work as per instructions, complete their daily targets, and follow all rules. This role is mainly about live coordination, tracking, and problem-solving.
Job Responsibility:
Live Monitoring: Monitor 50+ DCs in real time during working hours
Check who has started work, who is active, and who is falling behind
Follow up immediately with DCs who are idle or delayed
Target & Productivity Management: Ensure DCs meet daily and overall targets: 30 hours in 6 days or 100 hours in 20 days
Push and motivate DCs to complete work on time
Rule & Process Adherence: Ensure DCs follow recording rules
Clarify doubts and repeat instructions whenever required
Issue Resolution: Act as the first point of contact for DCs
Help with app or upload issues, task-related confusion, device issues
Escalate issues only if they cannot be solved
Communication & Coordination: Manage large WhatsApp groups of DCs
Share daily instructions, reminders, and updates
Maintain discipline and professionalism in groups
Tracking & Reporting: Update Google Sheets with hours completed, issues faced, drop-offs or delays
Share daily status updates with the manager
Requirements:
Basic computer knowledge
Comfortable using WhatsApp and Google Sheets
Ability to manage and communicate with many people at once