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Teradyne Logo Teradyne · IT - Administration

Field Product Support Engineer

Thailand · Job Posted March 24, 2026
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Job Description

We are looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of IST Products. This role is enabled by an in-depth knowledge of IST product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The IST Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines.

Job Responsibility

  • Represent PS Engineering as a core team member on both existing and new products
  • Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations in both the field and contract manufacturer
  • Lead and project management on field upgrades and NR projects
  • Analyze trends and identify opportunities to improve the reliability of our systems
  • Collaborate with design engineering on design in serviceability (DFS)
  • Develop a Field Replaceable Unit (FRU) strategy
  • Support system installation and work with install coordinator on required tools, resources, etc
  • Assist in creating and reviewing support documents
  • Create and provide Product Training Documents together with our Techn Writer

Requirements

  • Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
  • Minimum 3 years Relevant Industry Experience desired
  • Excellent verbal and written communication skills
  • Ability to work with cross-functional teams and team player
  • Critical thinking and the ability to troubleshoot complex issues
  • Technical Areas: Electromechanical, Embedded, Networking
  • Product Support and automation experience is preferred
  • Storage Test, System Level Test or Semiconductor testing experience
  • Experienced in Technical Project Management
  • Travel expectations to Customer sites, Cebu and North reading

Nice to have

  • Product Support and automation experience is preferred
  • Storage Test, System Level Test or Semiconductor testing experience

What we offer

  • annual health screening
  • dental
  • fitness/gym membership reimbursement
  • insurance
  • Provident Fund
  • ESPP
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