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At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.
Job Responsibility:
Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites
Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or recommended field hardware modifications
Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations
Develop new processes for small variants to existing customer applications
Performs application related Project Management, including planning, defining problems and objectives, developing an approach, and providing recommendations
Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges
Represent Lam to our valued customers and deliver exceptional customer satisfaction
Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs
Provide technical instruction and mentoring for more junior engineers
Requirements:
PhD in Electronics, Chemistry, Physics, Material Science, or related field
or Masters of Science with 3+ years of relevant work experience
or Bachelors of Science with 5+ years of work experience
Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
Excellent communication, written and verbal, and customer relationship skills
Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed
Nice to have:
In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE)
Foundational analytical, problem solving, and decision-making skills