Job Description:
About Lam The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups. In this role, you will directly contribute to ___. What you’ll do Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites. Serve as key field support for Beta sites, evaluations, or first-in-fab installations. Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules. Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis. Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements. Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges. Represent Lam to our valued customers and deliver exceptional customer satisfaction. Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs. Provides technical leadership, support, and instruction for Field Service Engineers, Technicians, sub-contractors, and customers on installs, repairs, operations, and coordinates application of new procedures. Collaborate with Field Service Engineers on complex problems impacting process output. Coordinates statistical analysis of failure rates and develops continuous improvement plan (CIP). Recommends design changes to key technical solutions, and process development, and monitors performance trends. Who we’re looking for Minimum Qualifications: PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 6+ years of work experience. Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. Excellent communication, written and verbal, and customer relationship skills. Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed. Preferred qualifications In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE). Effective organizational skills and ability to manage multiple tasks simultaneously, reacting to shifting priorities, and meeting business needs and deadlines. Excellent interpersonal skills with the ability to work effectively with diverse teams, customers, and partners. Collaborative mindset in matrixed environment.
