Field People and Culture Manager

• Act as a strategic consultant to Pizza Hut franchisees, influencing adoption and consistent utilization of brand-standard HR tools, programs, and practices.
• Identify key opportunities for improvement and partner with franchise leaders to set people and culture goals that drive business performance. Develop and systematically implement a cohesive change strategy to meet these goals aligned with cross-functional assessment of franchisee performance and potential.
• Partner with the Operations team to identify shared opportunities and ways in which people and culture practices inform operational excellence
• Serve as the primary point of contact for franchise partners to communicate, actively listen to, and troubleshoot queries related to people and culture programs and tools.
• Leverage data to measure and share progress against key people and operational metrics, using insights to drive action.
• Build strong, trust-based relationships with franchisees and internal teams (Operations Excellence, Legal, Restaurant Training COE, Restaurant Readiness, Communications, Pizza Hut Global) to influence systematic change.
• Own agendas, facilitate meetings, and deliver presentations to key franchisee committee leaders, driving decision-making and capturing feedback on critical priorities.
• Manage vendor relationships: identify and align on goals, influence roadmap, and report on progress
• Facilitate formal agreements with Franchisees to support technology deployment (feedback surveys, ATS adoption) that ensure consistent people and culture practices.
• Execute programs guided by industry benchmarks, and internal market and global practices

• You will be required to attend the Plano, TX office three days per week (Tuesday - Thursday)
• 10+ years in Restaurant Operations, Field HR, Restaurant Training, HR business partner, or multi-unit restaurant leadership roles (restaurant/retail or franchise experience preferred)
• Proven data-driven decision maker with strong analytical and reporting skills to systematically measure and report system wide progress, and take action based on key insights
• Skilled influencer with ability to build relationships, consult, coach and drive change internally and externally
• Hands-on problem solver with the willingness to dive into details and drive execution.
• Ability to travel as needed to support franchise partners in-market. (travel needed 25-30% of the time)

Knowledge of and experience with the full employee lifecycle, franchisee relationships, people and culture best practices/ tools in QSR or retail industry is preferred for the role.

bonus eligibility