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Field Operations Specialist

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SpotHero

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

52000.00 - 65000.00 USD / Year
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Job Description:

Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes. Serve as liaison between Customer Service and Revenue teams in order to optimize field operations. Work towards the goal of eliminating Operator driven issues through technology, process development and tracking. Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners.

Job Responsibility:

  • Develop new ways to improve the Customer and Operator experience and reduce need for Customers to contact SpotHero to resolve issues
  • Work with Revenue teams to develop narratives presented to Operator Partners about value of investing in making parking experience better
  • Process and analyze customer and partner feedback into actionable information
  • Drive process improvement by identifying inefficiencies and implementing workflow enhancements
  • Drive product innovation by identifying technical solutions to improve operational inefficiencies
  • Effectively communicate solutions to internal stakeholders and Operator partners
  • Work with Revenue Growth Managers, Regional Managers and Sales Enablement to coordinate Operator communication
  • Occasional on-site evaluation of access conditions, facility conditions and user-facing information
  • Occasional need to assist with in-market initiatives for collecting strategic and competitive information
  • Occasional need to work with contractors to coordinate signage installation and ordering
  • Serve as a resource for given markets for Operator partners when Growth Managers are not available
  • Maintain optimal SIPP level and Star Rating
  • Secure and safeguard data

Requirements:

  • Bachelor's degree preferred or equivalent with 1-3 years experience in customer/client facing positions or support/account management/operations experience
  • Proven ability to problem solve in a fast-paced, constantly evolving environment
  • A valid driver's license and access to vehicle

Nice to have:

  • G Suite (including My Maps)
  • CRM (Salesforce preferred)
  • BI Tool (Looker preferred)
What we offer:
  • Generous portion of Medical Premiums
  • 50% of Dental and Vision Premiums
  • Company-sponsored Life Insurance, STD, and AD&D coverage
  • 401(k) with match and immediate vesting
  • Comprehensive leave policies
  • Flexible PTO policy
  • Grubhub weekly lunch stipend for in-office days
  • Udemy License and Personal Learning Budget
  • Annual parking stipend
  • Opportunity to collaborate with fun, innovative, passionate people
  • Employee Resource Groups
  • Discovery Days for Product and Engineering
  • Gearing up for Aspiring Leaders
  • Mentorship Program
  • Wellness program

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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