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At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.
Job Responsibility:
Develop new ways to improve the Customer and Operator experience and reduce need for customers to contact SpotHero
Work with Revenue teams to develop narratives for Operator partners
Process and analyze customer and partner feedback
Drive process improvement by identifying inefficiencies
Drive product innovation by identifying technical solutions
Communicate solutions to internal stakeholders and Operator partners
Coordinate Operator communication with Revenue Growth Managers and Regional Managers
Conduct occasional on-site evaluation of access conditions and facility conditions
Assist with in-market initiatives for collecting strategic and competitive information
Work with contractors to coordinate signage installation
Serve as resource for Operator partners
Maintain optimal SIPP level and Star Rating
Secure and safeguard data
Requirements:
Bachelor’s degree preferred or equivalent with 1-3 years experience in customer/client facing positions or support/account management/operations experience
Proven ability to problem solve in a fast-paced, constantly evolving environment
A valid driver’s license and access to vehicle
What we offer:
Excellent benefits
Generous portion of Medical Premiums covered
50% of Dental and Vision Premiums covered
Company-sponsored Life Insurance, STD, and AD&D coverage