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Field Operations Manager

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Konecranes Nuclear Equip and Services LLC

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Location:
United States , Indianapolis

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location. Role will also cooperate with other regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes.

Job Responsibility:

  • Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch
  • Assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location
  • Cooperate with other regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes
  • Responsible for all matters related to Safety
  • Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted
  • Ensure all Field Operatives meet the target for 100% POWRA completion
  • Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors
  • Responsible for ensuring customer satisfaction for all work
  • Resolve customer concerns/complaints
  • Coordinate with the Planning and or the Project Management organizations for all sold service work
  • Ensure all WIP is scheduled
  • Responsible for Productivity in accordance with targeted metrics
  • Responsible for the Gross Margin and Profitability of the branch operation
  • Monitor and maintain the company equipment and assets in proper conditions

Requirements:

  • Minimum of five (5) years experience as a manager in customer service operations role
  • equivalent experience, education, and training will be considered
  • Previous experience managing a customer facing, field service business preferred
  • Demonstrated leadership experience
  • well-developed “people” skills
  • a strong understanding of mechanical and electrical principles
  • good written and verbal communication skills
  • good PC skills
  • Must have and maintain a good driving record
  • Must be willing to travel as required including overnight trips
  • Travel estimated at 10%-20%
What we offer:
  • Medical Plan
  • Dental
  • Vision
  • 401k plan with a match from day one
  • profit sharing
  • identity theft protection
  • accident insurance
  • travel insurance
  • Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks
  • Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
  • Holidays: 10 paid holidays per year

Additional Information:

Job Posted:
January 03, 2026

Work Type:
Hybrid work
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