Field Operations Manager

• Ensure operational excellence and deliver an outstanding customer and client experience
• Oversee day-to-day operations personally, including early starts or evening work when required
• Act as the immediate point of contact for operational issues, prioritising and resolving them effectively
• Maintain a visible presence across all sites to monitor performance and service delivery
• Act as the responsible person for health and safety, managing incidents and ensuring adherence to safety management systems
• Ensure operational compliance with internal policies and external regulations
• Review, maintain, and enforce operational policies, method statements, and safety measures
• Lead, coach, and mentor Head Housekeepers and site teams to achieve high standards
• Oversee recruitment, training, and development of staff
• Conduct annual appraisals and manage performance of direct reports
• Address employee relations matters, including investigations and disciplinary actions
• Promote team morale and maintain consistent communication across all sites
• Develop and manage team activities to ensure compliance and achievement of service targets
• Support human resources functions, including policy communication
• Monitor financial performance, ensuring cost control and profitability
• Prepare and assist in managing budgets and business plans
• Ensure company and client contracts are executed to serve the company’s interests
• Identify opportunities for new business and support service improvement initiatives
• Work with cross-functional teams to develop and improve operational processes, systems, and tools
• Analyse key performance indicators to identify inefficiencies and implement improvements
• Produce action plans to meet operational targets and support business growth
• Plan and allocate resources effectively, including staffing, contingency, and succession planning
• Manage client complaint handling in line with company policy and key performance indicators
• Oversee client mobilisation for new accounts, ensuring clear communication and strong relationships
• Manage up to twenty site locations (dependant on complexity) and oversee daily operations, promptly resolving issues to meet quality and compliance standards
• Conduct contract performance monitoring, client audits, and reporting for senior management
• Organise team meetings and collaborate with sub-contractors to align projects and drive continuous improvement

• Proven experience managing multi-site operations within hospitality or a similar industry
• Demonstrated success leading large teams and achieving operational performance targets
• Strong leadership, coaching, and mentoring skills
• Excellent communication and relationship management abilities
• Advanced organisational and time management skills
• Proficient in Microsoft Office and operational reporting tools
• Analytical mindset with a focus on results and continuous improvement
• Ability to work confidentially and with integrity
• Ability to thrive in a fast-paced environment and deliver results under pressure
• Full UK Driving Licence
• Flexible approach to work, including travel and overnight stays as required
• Demonstrates flexibility by providing support and operational coverage at additional sites when reasonably required to meet business needs
• Ability to work additional or varied hours and undertake reasonable tasks to meet company and client needs
• Adaptable to changing business priorities and client requirements to ensure operational excellence

Competitive salary, plus a car allowance & travel expenses