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Field Operations Executive

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Rentokil Initial

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Location:
India , Bengaluru

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs.

Job Responsibility:

  • Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines
  • Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs
  • Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs
  • Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket
  • Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required
  • Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
  • Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians
  • Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
  • Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
  • Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
  • Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
  • In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch
  • Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner
  • Approval of conveyance amount for assigned technicians
  • Promote the highest grooming standards (uniform, Safety shoes, PPEs)
  • Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
  • Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year
  • Identify & resolve Service delivery issues in coordination with the Branch Manager
  • Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time
  • Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
  • Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
  • Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
  • Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first
  • Track and monitor materials consumption to ensure branch material consumption within the target
  • Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock
  • Monitor and drive service productivity and efficiency
  • Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
  • Ensure Service leads are submitted by all technicians as per the target
  • Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits
  • Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers
  • Encourage technicians to plan their leaves in advance to curb absenteeism
  • Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
  • Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc
  • Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates

Requirements:

  • Minimum B. Sc. (Chemistry / Zoology / Agriculture)
  • Any prior experience in operations of pest management or service industry is desirable
  • Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
  • Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc
What we offer:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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