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Field Operations Engineer

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Location:
United States , Fort Lauderdale

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

65000.00 - 90000.00 USD / Year
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Job Description:

CENTEGIX is seeking a Field Operations Engineer to enhance safety in schools and government buildings through hands-on technology implementation and customer support. The role includes installing technology, troubleshooting issues on-site, and building relationships with IT and Operations leaders for effective customer support.

Job Responsibility:

  • Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues
  • Serve as a customer-facing representative of CENTEGIX, ensuring confidence and trust in our solutions
  • Effectively engage with customers, ensuring clear communication and exceptional service
  • Build and maintain strong relationships to enhance customer satisfaction and operational success
  • Maintain professional conduct and strictly adhere to all school district policies and safety standards while on K-12 property
  • Develop a deep understanding of our products and services to communicate their value effectively
  • Ensure company assets are recovered from installers and returned in a timely manner
  • Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
  • Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
  • Capture and provide feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams
  • Utilize internal Centegix systems to manage customer related activities
  • Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
  • Assist with change, add or routine maintenance questions and orders
  • Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services
  • Engage administrators and end users, where possible, to generate feedback on the platform and verbatim to leverage in marketing activities

Requirements:

  • 2+ years proven experience interfacing and interacting with customers, primarily onsite, with an emphasis on building trust and reliable support
  • Demonstrated sound judgment and professionalism in a sensitive environment, particularly when working around children
  • High school diploma or equivalent experience
  • college degree preferred
  • Successful completion of a comprehensive background check and fingerprinting may be required prior to being provided access to our customer sites
  • Basic knowledge of technology and hand tools required
  • Understanding of IP and basic networking, wireless systems and protocols is a plus
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Ability to lift and carry up to 75 lbs
  • Carry and climb ladders, stand, kneel
  • Bend, sit or lie down while installing equipment
  • Stand for long periods of time
  • Travel required up to 75% of the time
  • Second shift work required when supporting installers working after hours
  • Flexibility is required to work when students are not present (evenings/weekends/school breaks) for installation or maintenance activities
What we offer:
  • Participation in company wide discretionary bonus
  • Fifteen days of PTO plus twelve company holidays
  • Three days of paid Sick Leave and one floating holiday
  • Monthly device(s) reimbursement
  • Up to $2500/year reimbursement for eligible education expenses
  • We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
  • 401(k) Plan with 4% employer contribution
  • Employee Referral Bonus
  • Charitable Program Match

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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