Field Operations Agent Job at AvantStay (Vail)

Job Description

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated market. This will be a challenging, fast-paced, dynamic position. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the area.

Job Responsibility

Reporting to the local market leader and performing routine assigned tasks and providing other support as directed
Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations
Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively
Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service
Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues
Frequently traveling to various properties within the designated area to support operations and ensure compliance
Oversee housekeeping dispatching in the absence of the local market leader
Strong focus on onboarding new homes.

Requirements

Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
1+ year of hospitality or customer-facing experience
Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs
Access to reliable transportation and a valid driver's license
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

What we offer

Hourly pay $25/hr, depending on skills & experience
Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement
Mileage reimbursement

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